Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shilpakalanidhi@gmail.com outlining the reasons for your return. Add pictures in case there's damage. 

If your return is accepted, we’ll send you instructions on how and when the product gets picked up. If you choose to return a product for reasons other than damage, return shipping charges will apply and need to be borne by you.

For any questions regarding returns, feel free to contact us at shilpakalanidhi@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on clearance items or gift cards.

Exchanges
The fastest way to receive the item you want is to return the original item and place a separate order for the new one once your return has been accepted.

Refunds
We will notify you once we’ve received and inspected your return, and inform you whether your refund has been approved.

If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and reflect the amount in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at shilpakalanidhi@gmail.com with your order details.